1. Click on your profile select Upgrade Plan
   
2. You will see the available plans and you can select the one which best suits your needs
   
3. Choose and click Get started, if you are looking for a different package please contact us
   
4. Check the payment settings and proceed by clicking Checkout
   
5. Add your credit card information and click Pay
6. Congratulations and thanks for upgrading!

1. Login to your Datadeck account

2. Click on your name and select Account Setting

3. A pop-up will appear

4. Select your language, we currently support: English, Chinese & Japanese

5. After selecting your language preference click Save to finish

Many users end up shifting their accounts or emails at some point or another due to their company name shifting or domain changes, so we know it will happen. If this is the case what you can do is send us a support ticket either via email at support@datadeck.com or click on the bottom right-hand chat icon and send us the following.

(This is a multi-step process, so please make sure to verify your changes when we need you to verify)

・Your registered email: aaa@xxx.com
・Your new email: bbb@yyy.com

1. We will receive your request via intercom or another communication tool
2.  We will send an email from our customer support team to aaa@xxx.com to verify your request
3. We will receive a confirmation email from you verifying the change. (Note: If you do not verify the change via the original email; we cannot proceed)
4. Once verified, our team will process the changes for the registered email address from aaa to bbb
5. We will send a follow-up notification email to you (the client) that we have changed the registered email address and you can use the product with no problem.

If you have any further questions about this, please feel free to get in touch with our support team.

Have a data-filled day,

-Datadeck Support

1.What payment methods does Datadeck accept?

A. We accept creditcards to make payments and all payments are secured via Stripe.

2. The pricing is in which currency?

A. All pricing plans are in USD- American Dollar $.

3. What is considered a “user” in Datadeck?

A. A user is anyone who has signed up for Datadeck and created a Space. A user can be invited to sign up or join an existing space. People who view a public share link who do not have an account in Datadeck are not categorized as users.

4. Do I have to pay more to share a dashboard with many view-only users?

A. A Dashboard can be viewed by multiple people via a Public share link, there is no fee for view-only access which is granted by a Public Share Link. However, if you wish to share your dashboard with view-only users, then it is based on the number of users in your space and according to your plan(Free, Team or Enterprise).

5. Can I trial any plan before upgrading?

A. Everyone can try Datadeck for 14 days before upgrading to a plan based on their business and analytics needs.

6. What support and help resources do you provide for each plan?

A. We have a Help Center which has help articles that cover help related topics, FAQs, troubleshooting, etc.

Product-related support varies according to each Plan:

Hobby Plan – Email Support

Team Plan – In-Product chat & Email Support

Business Plan – In-Product chat & Email Support

Enterprise Plan – Call, In-Product & Email Support

* All users can browse through our Help Center to troubleshoot their questions.

7. How do I calculate the price for each user?

A. When purchasing a subscription, the selected plan determines per-member price, and the current number of members in the space is used to calculate the total price. The first cycle is charged immediately.

8. What is a Datadeck subscription?

A. Datadeck subscriptions start at $39/month per user per space billed annually($49/month billed monthly). They allow users to enjoy more features, more storage, more data connections, in-product chat and more. A subscription is bound to a space and all subscriptions are prepaid.

9. What is a connector/ data connection?

A. A connector or “data connection” is any connection from a data source you add to your space. For example, if you have 2 Google Drive accounts and 1 Google Analytics account, that will be counted as 3 data connections.

10. Does the free plan have an expiration date?

A. Our free trial period ends after 14 days and you will enroll automatically into our free Hobby plan

11. Why should I upgrade to a paid plan, why not just use the free plan?

A. The free Hobby plan has limitations. If you wish to use more data connections, apply dashboard filters, use calculated metrics, or other features that are only available in the Start-Up, Business or Enterprise Plan, users can upgrade anytime.

12. Do I get a discount or reward if I refer Datadeck to more users?

A. Datadeck has an affiliate program. We encourage you to join our program and grow with us. For more details, kindly visit our Affiliate Page.

13. How many users do I pay for when I upgrade?

A. You have to pay for the total number of users and yourself when you upgrade. Example if there are 4 users in your space and you wish to upgrade then you must pay for 5 users.

14. Can I add more members after I submit payment?

A. You can add members to your space at any time and you will get billed accordingly in your next billing cycle.

15. What if I delete members after I submit payment? Do you issue a refund?

A. Refunds are issued only in the form of Datadeck credit, which will be adjusted in the next billing cycle and you will be billed accordingly.

16. How are refund credits done?

A. A payer can get credit in two ways:

a) A credit can be directly granted to a payer in Stripe.

b) A change in subscription (e.g., decreasing number of members in an annual subscription) can result in a credit. In this case, the credit is only reflected when the next invoice is paid.

c) Credit is maintained at payer level (instead of subscription level).

d) Credit cannot be cashed out.

e) When paying an invoice for a subscription, available credit will be deducted first and remaining amount will be charged to credit card.

17. Do I need to manually renew my plan at the end of subscription?

A. You need not make manual payments at the end of your subscription. All subscriptions are recurring. Recurrent billing date is based on purchase date:

a) If you purchased monthly plan on 01/05/2018, your next invoice will be generated on 02/05/2018.

b) If you purchased annual plan on 1/5/2018, your next invoice will be generated on 1/5/2019 (assuming no changes are made during the cycle).

– Please make sure you delete all folders, dashboards and disconnected all connected Data sources on your account before going forward with the deletion process.

Delete Folders & Dashboards

Click on the toggle icon and from the drop-down menu select Delete folder, Delete Dashboard

Delete Connected Data Sources

1. Click on Manage data 

2. And select each connected Data Source one at a time and delete the connections by selecting Remove

After following the process above, please fill the account deletion request form. The deletion process will be completed within 3 business days and you will receive a confirmation email when it’s finished.

1. Click on the upper right-hand corner of the screen and select Account Settings

2. A pop-up will appear, click on Password

a) Type in your current password
b) Type in the new password
c) Re-type the new password for confirmation

* Don’t forget to Save

Go to the reset password page and fill out your email address.

Once you’ve done this, the reset link will be sent to your registered e-mail and you’ll be able to reset your password and regain access. If you do not get an email within 15-20 minutes check your spam folder.